Saturday, April 9, 2011

Trying to cancel MozyPro - part 2 of 6

OK, had a quick conversation with the support guy. He located my account from my email address and had to inform me that, "This is the kind of account that I cannot cancel here. It has to be done by a sales representative and unfortunately they're not here at the weekend."

I mentioned that I had already mailed someone (the person who had called me recently) and requested cancellation. When I asked if that would be sufficient he said it would. So let's wait until next week and we'll see.

Just before he answered the call and I began documenting stuff on this blog, I had found something official-looking about canceling MozyPro (as opposed to the personal Mozy). It's here and the crucial part is this:
To permanently close the account, you must open a case with support...
It then goes on to explain how to open such a case. But that therefore appears to contradict the reassurance I just got from the phone guy about how my email to the sales gal would be sufficient.

And then, this just in. I just received an email from Mozy Support telling me that "Your recent Support case #00220118 regarding "Cancel account" has been closed....". Now call me Mr Picky but if that's referring to my phone call then it's not remotely closed.

The email also requested, "Because we value your feedback, I would like to invite you to take our short Customer Satisfaction Survey...". Hmm. I wonder how that's going to go for them.

More as I hear it.

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