Wednesday, February 23, 2011

Cost is not my only concern

[This just after a phone call to my allegedly North American payroll provider who it turns out has a support center in Mauritius.]

To everyone running customer support lines, please take heed. I am willing to spend more money in order to speak to someone who:
  1. Speaks English natively, or at very least very fluently
  2. In an accent I can understand clearly[1]
  3. On a phone line, and from a location, that doesn't result in their voice being distorted
In many things, you get what you pay for, and I'd like to pay for better. Please take my money and give me what I'm looking for.

[1] I accept that this probably disqualifies me and other Glaswegians. AhvNaeProblemWiThat.

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